Questions, answered

No. Casualified checkout is guest-only: add pieces to your bag, then enter your name, phone number, email and delivery address. Keep the order number shown after checkout; it is how we find your order.

Choose a colour and size on the product page and tap Add to bag or Buy now. In your bag, fill in your delivery details and choose a payment method, then place your order. From the confirmation screen, send us your order on WhatsApp so we can confirm it quickly.

Our team confirms every order on WhatsApp. Cash on Delivery orders are confirmed after a quick check of your details; EasyPaisa, JazzCash and bank transfer orders are confirmed once we have verified your payment.

Message us on WhatsApp with your order number as soon as possible. An order can usually be changed or cancelled before it is confirmed and handed to the courier.

Yes. Orders are dispatched from Karachi and delivered across Pakistan.

Delivery is a flat Rs. 200 on every order, anywhere in Pakistan. It is added at checkout and included in your total.

Yes. We deliver to every city in Pakistan for the same Rs. 200 delivery charge.

It depends on your city and the courier. We share the expected delivery time with you on WhatsApp as soon as your order is confirmed.

Message us on WhatsApp with your order number at any time for the latest status. For deliveries outside Karachi, we share the courier tracking details once your parcel is dispatched.

We accept Cash on Delivery, EasyPaisa, JazzCash and bank transfer. The options currently available are shown at checkout. For EasyPaisa, JazzCash or bank transfer, send the amount to the account shown at checkout and upload a screenshot of your payment confirmation.

You pay directly into our own account shown at checkout. We never ask for card details, PINs or passwords, and our team checks every payment before confirming your order.

Copy an active code from the Offers page and enter it in the promo code field in your bag. Some codes apply only to selected pieces or sizes. The discount is shown before you place your order.

Our pieces come in XS to XL, and each product page shows the sizes available for that piece. Unsure which to choose? Tap Size help on the product page to ask us on WhatsApp.

It is our one-click uniform: the wide-leg pant, the layer shirt and the essential tank, coordinated to be worn together. Pick one colour and get the complete look in a single order, then wear each piece on its own too.

We photograph every piece as accurately as possible, but lighting and screen settings can make a colour look slightly different in person.

Follow the care label on your garment. Gentle washing with a mild detergent and avoiding high heat help keep the colour and shape.

Yes. Message us on WhatsApp with your order number and clear photos of the piece. Exchanges depend on the item’s condition; pieces that have been worn, washed or altered can’t be exchanged.

Please check your parcel when it arrives. If anything is damaged, incorrect or missing, keep the packaging, take clear photos and message us on WhatsApp straight away with your order number, and we will arrange the right solution.

WhatsApp is the fastest way to reach us: +92 328 0315036. You can also email hello@casualified.pk or use the Contact page.