Refund & Return Policy

We want every Casualified order to arrive correctly and in excellent condition. Contact us promptly if you need a return, exchange, or help with an order issue.

If you receive a damaged, incomplete, or incorrect order, please contact us within 24 hours of delivery via WhatsApp.

Please provide:

• Your order number (#)

• Clear photos of the damaged/incorrect items

• A brief description of the issue

We will offer one of the following:

• Free replacement of the affected items in your next batch

• Full refund of the affected items

• Store credit equal to the affected amount

If an item has a stitching, fabric, or manufacturing issue, WhatsApp us within 24 hours of delivery with clear photos and your order number.

After review, we may arrange an exchange, store credit, or refund depending on the issue and item condition.

• Orders can be cancelled at no cost while the status is PENDING (before payment verification)

• Once status changes to CONFIRMED, cancellation depends on whether the order has been packed or dispatched

• Once OUT FOR DELIVERY, cancellation is not possible

To cancel, WhatsApp us as soon as possible with your order number.

Refunds are processed through the same payment method used for the order:

• EasyPaisa / JazzCash → refunded to the same number within 3-5 working days

• Bank Transfer → refunded to the originating bank account within 5-7 working days

• Cash on Delivery → refunded via EasyPaisa or bank transfer to a number/account you provide

Store credit option is available immediately if you prefer faster resolution.

We cannot offer refunds in the following cases:

• Normal colour variation caused by lighting or screen settings

• Damage, washing, wear, stains, perfume, or alteration after delivery

• Issues reported more than 48 hours after delivery

• Orders refused at delivery without prior notice

Bulk or specially arranged orders may require an advance payment. Any special refund or exchange terms will be confirmed before payment.

For bulk corporate orders, refund terms are agreed in writing at the time of order placement.

For any refund or return concern, the fastest way to reach us is via WhatsApp at +92 328 0315036.

You can also email hello@casualified.pk — we respond within 24 hours.